Terms & Conditions

These Terms and Conditions govern the use of the website and services provided by DDS. By accessing our website, purchasing our products or services, or entering into an agreement with us, you agree to be bound by these Terms.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to these Terms. If you are entering into these Terms on behalf of a company or organisation, you warrant that you have the authority to bind that entity.

Bring Your Own (BYO) Licence Terms

Where a customer elects to use a third-party or customer-owned software licence (“BYO Licence”), the following conditions apply:

Customer Responsibility

The customer is solely responsible for:

• Obtaining and maintaining all required software licences;
• Ensuring licences remain valid and current;
• Compliance with the third-party licence terms;
• Payment of all licence fees owed to the software vendor.

Compatibility

We make no guarantee that third-party software or licences will remain compatible with our hardware, systems, or services.
Any integration assistance provided by us is supplied on a reasonable efforts basis only.

Third-Party Software Issues

• We are not responsible for:
• Third-party software failures;
• Vendor outages;
• Licensing disputes;
• Changes to third-party products or services;
• Loss of functionality arising from third-party software updates.

Support Limitations

Technical support for BYO Licence environments may be limited and may incur additional fees.

Minimum Service Commitment

Unless otherwise stated in writing, all managed digital signage service agreements are subject to a minimum commitment period of twelve (12) months from the service commencement date.
The minimum commitment period applies regardless of:

• Usage levels;
• Changes in business operations;
• Relocation of premises;
• Internal organisational changes.

Cancellation Policy

Cancellation During Minimum Term
Where a customer cancels services before completion of the twelve (12) month commitment period, the customer remains liable for:

• All outstanding fees due up to the cancellation date; and
• An early termination charge equal to the remaining monthly service fees for the balance of the minimum term, unless otherwise agreed in writing.

Notice of Cancellation
Customers must provide at least thirty (30) days’ written notice to cancel recurring services. Cancellation requests must be submitted via email or another method approved by us.

No Refunds
Unless required by Australian Consumer Law, prepaid fees, setup fees, installation charges, and subscription payments are non-refundable.

Company Termination Rights
We may suspend or terminate services immediately where:

• Payments are overdue;
• The customer breaches these Terms;
• The customer engages in unlawful conduct;
• Continued service would expose us to legal or operational risk.

Limitation of Liability

We are not liable for:

• Loss of profits;
• Loss of revenue;
• Loss of business opportunities;
• Loss of goodwill;
• Data loss;
• Consequential or indirect losses.

We do not guarantee uninterrupted or error-free operation of digital signage systems, networks, cloud services, internet connectivity, or third-party platforms.
Our total aggregate liability arising out of or in connection with the services shall not exceed the total amount paid by the customer to us during the twelve (12) months preceding the event giving rise to the claim.
For enquiries regarding these Terms, please contact:
DDS
Phone: 1300 337 523 (1300 DDS LCD)
Email: [email protected]
Address: 24 Sterling Road, Minchinbury NSW 2770, Australia